Loyalty & rewards

Sparks is our customer reward scheme. Sparks gives you the chance to receive offers tailored to you, little treats and thank yous, and we'll make a donation to your chosen Sparks charity every time you shop.

Sparks does not operate in our BP or Applegreen petrol station locations or any of our stores outside the UK and ROI. Sparks cannot be used on the Ocado website. You can use Sparks when shopping on the M&S website, the M&S app, or in store.

To use your colleague discount online, you need to have a M&S.com account. If you don’t already have an account, you can create one here.

If you have an account and are using your colleague discount for the first time, you can register your Sparks account here. Once registered, your colleague discount card will be added to your M&S.com account and your discount will automatically apply at the checkout.

If you have a colleague discount card registered to your account and are looking to amend or remove it, please follow the below steps:

1. Log in to your M&S.com account
2. Select “Your Account” then “Go to your account”
3. Select “About You” under the “your details” section
4. At the bottom of the page you can amend/remove your colleague discount.
5. Select save to update your details.

For Colleague queries please access My HR for guidance or raise a Ask HR Service Request. If you are a retired colleague and have any queries please contact RewardTeam@marksandspencer.com

You won’t always have offers in your Sparks account, but keep checking back as new ones will appear. We’ll let you know when new offers are available by sending you emails and/or messages through the M&S app, check your marketing preferences in your M&S account to choose how you would like to hear from us.

We don’t guarantee a birthday offer to every customer and we need to know your date of birth, if you’d like to share this information with us you can do so by updating the personal details section of your profile in your online M&S account.

You will find all your treats in your Sparks account. Make sure you also opt in to receive Sparks marketing messages to get the most out of Sparks, as we’ll send you an email and /or a message via the M&S app every time a new treat arrives. Check your marketing preferences in your M&S account to choose how you would like to hear from us.

Any clothing item can be exchanged for a different size of the same product and, in line with your statutory rights, any faulty item will be replaced.

Eligibility

In order to be eligible for Sparks, you must be a UK resident for the entire period for which you are a Sparks customer and unless you are an M&S employee, you must be aged 18 years or over. No corporate or business use or participation. Colleagues may be excluded from any aspect of the reward scheme at any time at our discretion. See individual Benefit terms and conditions for more information and qualification. Eligibility will be revoked and we may withhold Benefits if your account is terminated.

Activation and Registration

Your account is not transferable once activated. Activate and register your Sparks account at marksandspencer.com/sparks with your Sparks number and email address to receive your Benefits. You will need to provide a valid mobile or landline number and postal address. Without a valid email address, you will not receive all the regular Benefits associated with Sparks. It is your responsibility to ensure that all your personal details are kept up to date and M&S will not be responsible for any lost, delayed or undeliverable communications if you do not do so.

Rewards and Benefits of Sparks

As a Sparks customer you will have access to a variety of Benefits, you just need to use your Sparks when you shop either online or in store (excluding BP Connect, Applegreen and Channel Island stores). Each Benefit is free to participate in. You will receive offers and promotions personalised to you. By using Sparks, you will also be eligible to receive a variety of Benefits such as: (i) receive the value of your shopping for free at the checkout for all transactions which do not include: a) alcohol in Scotland and Wales; b) gift cards; or c) Pay with Me* ("Qualifying Transactions"); and (ii) product giveaways (such as product gifts from our in-store bakery and apothecary). We will also reward our most loyal customers with "little treats" as a thank you. Recipients of these Benefits are selected at random from all eligible Sparks customers. Inclusions and exclusions will apply and are subject to change. Details of the current Benefits can be found here nd this will be updated from time to time.

*Pay With Me is a convenient and optional way to pay for your shop in selected participating stores where an M&S colleague can process the payment for your shop on a handheld device away from a fixed till point

Benefits may change from time to time, they are subject to availability and if necessary, may be substituted by M&S. Product giveaways are redeemable in store only and may be time limited. We reserve the right to withhold Benefits due to eligibility. Colleague Discount card holders shall not be entitled to receive the e-gift card Benefit. Benefits are non-exchangeable, non-transferable and no cash alternative is offered. M&S reserves the right at any time in its sole discretion to cancel, void, suspend, modify or supersede any of the Benefits at any time if it believes that the draw to select a Benefit recipient is not capable, or is likely not to be capable, of being conducted fairly or as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug, or other technical issue or unauthorised human intervention or any other cause beyond the reasonable control of M&S that could corrupt or affect the administration, security, impartiality or normal course of the draw). Benefits are awarded randomly by an algorithm to a prescribed average and therefore the frequency with which each Benefit is awarded may vary temporarily from the value stated, or we may change the frequency from time to time where that change is to your benefit. For the avoidance of doubt, the promoter of the Benefits is M&S, of Waterside House, 35 North Wharf Road, London, W2 1NW.

M&S shall have no liability for any delay and/or failure to perform any obligation to the intended recipient of any Benefit or other entrants, including those that is caused by: (a) technical problems of any kind which may limit or prevent any person’s participation in any draw for a Benefit or the awarding of any Benefit; (b) any loss or damage arising from or in connection with the allocation of a Benefit; (c) any act or omission of any third party; or (d) any other events beyond M&S’ control that may cause the allocation or awarding of the Benefits to be disrupted or corrupted. Nothing in these terms and conditions shall limit in any way M&S’ liability for death or personal injury caused by its negligence.

If you select a Sparks-supported charity or good cause at registration, M&S will donate 1p (one pence) to your chosen cause for each transaction you make with us, excluding refunds. This donation is made to the Charities Aid Foundation (registered charity number 268369) who will, in its discretion pass on your donation to your chosen cause. From 10th October 2023 any new or existing customer who has not selected a Sparks-supported charity or good cause at registration will have their donations sent to Young Minds (Charity Numbers 1016968 & SC039700). You may change your chosen cause at any time by logging into the M&S App, visiting Sparks and clicking the ‘Change Charity’ link under your chosen charity. From time to time, M&S may increase the value or frequency of charity or good cause donations as part of a time limited campaign or activity. M&S will give notice to customers of these campaign or activities via in store and online marketing messages.

Termination

You can terminate your account online at marksandspencer.com within your account by giving us notice. On termination any and all benefits accrued will be lost. We can terminate your account immediately if at any time, you are, or we reasonably suspect you may be, acting fraudulently, criminally or are otherwise in breach of these terms. If your account has been inactive for 12 months or you have duplicate accounts under the same Sparks customer identification number we will review it and, in our discretion, may choose to suspend your account. If your account has been inactive for 4 years or more, then we may, at our discretion, terminate your Sparks account. Please note that, if your Sparks account is terminated, any Sparks Pay account that you have entered into with Marks & Spencer Financial Services plc ("Sparks Pay"), will also be terminated.

Making changes to Sparks

We can make changes to the eligibility requirements, the Benefits, and the terms of the reward scheme at any time if we believe, in our reasonable discretion, that the change is to your benefit, or is required for the continuing administration of the reward scheme. Material changes will be communicated to you via the M&S app, SMS, email or postal communication where we have been provided with contact details by you. In the event that you are no longer eligible for the reward scheme as a result of changes made to the eligibility requirements, your account will be terminated following two months' notice of the changes. The preceding sentence will only apply where you become ineligible for the reward scheme in its entirety due to changes made to the eligibility requirements.

We reserve the right to withdraw or cancel the reward scheme at any time giving customers two months' notice of termination in writing (via email or postal communications). Termination or withdrawal of the reward scheme, as well as changes to the eligibility requirements that mean you are no longer eligible for the reward scheme, will also result in withdrawal or cancellation of any linked Sparks Pay. These terms are correct as of March 2024, and may be updated from time to time by M&S. Current terms are available at marksandspencer.com.

How to contact us

If you have any questions about the reward scheme, then please visit our website at https://www.marksandspencer.com/c/help-and-support/contact

How we may use your personal information

Your personal information obtained by us in connection with the reward scheme will be used in accordance with all applicable data protection legislation and our Privacy Policy (available here). In particular, it will be used to administer the reward scheme, provide you with Benefits and to keep you updated by post, email and text messaging. By joining the reward scheme, you agree to receive post, email and SMS updates from us about the reward scheme and your Benefits. You can opt out of any marketing communications that we may send you by updating your preferences online at marksandspencer.com. Marks & Spencer is a registered data controller with the Information Commissioner’s Office (registration number Z6046528).

Which laws apply to this contract and where you may bring legal proceedings

These terms are governed by the laws of England and Wales and you can bring legal proceedings in respect of the reward scheme and our dealings with you in the courts of England and Wales, unless your address is in:

• Scotland (where it will be dealt with by the courts of Scotland); or
• Northern Ireland (where it will be dealt with by the courts of Northern Ireland).
• The terms are in English and any communications we send to you will be in English

Your Statutory Rights

Nothing in these terms will affect or reduce your statutory rights. Please call 0333 014 8555 if you would like to receive these terms in an alternative format such as large print or audio. Calls may be recorded for security, training and monitoring purposes. 03 numbers are charged at the same rate as a standard 01 or 02 landline number, even when from a mobile. Sparks is a trade mark of the promoter Marks and Spencer plc of Waterside House, 35 North Wharf Road, London W2 1NW © Marks & Spencer. All rights reserved.

About the Promotion

1. The promoter is Marks and Spencer plc, Waterhouse House, 35 North Wharf Road, London W2 1NW ("M&S").

2. M&S is a registered data controller with the Information Commissioner's Office (registration number Z6046528). We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 2018, the General Data Protection Regulations 2016 the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws. For more information see the M&S Privacy Policy by visiting our website www.marksandspencer.com

3. When shopping in store or online, M&S Sparks customers are given the chance to win the contents of their shopping basket for free when using their Sparks card at check out. These chances are offered in three (3) different formats, collectively referred to as the “Promotions”. The three (3) formats of the Promotions are:

a. Weekly Sparks Giveaway

i. Each week, one Sparks customer in each store (exclusions detailed in these terms and conditions apply) and one Sparks customer online, will win their shopping for free when applying Sparks at the checkout.

b. New Store Opening Sparks Giveaways

i. In addition to our weekly Sparks giveaway, we will increase the number of customers who can receive their shopping for free when opening a new M&S store. This is increased from one customer per week, to one customer per day in any new M&S store.

ii. The first Extra Sparks Giveaways Promotions will be held on the 19th August 2023. M&S will aim to draw eight (8) winners at random per store, and one hundred and forty four (144) winners at random online, between the hours of 00.01 until 23.59.

c. Extra Sparks Giveaways

i. From time to time, M&S will increase the number of chances a customer has to win their shopping for free when applying Sparks at the checkout in each M&S store (exclusions detailed in these terms and conditions apply) and online. M&S will give notice to customers of these Extra Sparks Giveaways via in store and online marketing messages.

4. The Promotions are open only to permanent UK residents and employees of the Marks and Spencer Group of Companies all of whom are aged 18 or over.

5. Eligible Sparks customers have a chance to win every time they complete an online or in store transaction during the promotional period. No entries on behalf of third parties are permitted.

6. Sparks customer transactions instore or online in Northern Ireland, Scotland or Wales that include alcohol products will be exempt from the Promotions as will any transactions that include gift card products in England, Northern Ireland, Scotland or Wales. Customers making these transactions will not be eligible to win.

7. The Promotions will only run for the duration of the promotional period. The start date and duration of each promotional period shall be determined at the sole discretion of M&S.

8. By entering these Promotions, you agree to the below terms and conditions, to be bound by the decisions of M&S and to receive email notifications from M&S in relation to the prize draw.

How to enter the Promotions

9. The details of the Promotions (including the duration of the promotional period) will be notified to customers via in store and online marketing. The Weekly Sparks Giveaways run on an ongoing basis, the New Store Opening Sparks Giveaways run for the first week of a new store opening and the Extra Sparks Giveaways (which may carry a variety of promotional names) run from time to time, at M&S' discretion.

Choosing the winners

In Store

10. Per participating store, M&S will aim to draw multiple (subject to live Promotions) winners at random per day. The winners will be drawn by a digital randomisation tool (BEAM Platform). The prizes will be awarded to eligible entries, drawn at random.

11. The winner selection process is based on the number of transactions per hour in the participating store. If, in the case of multiple winners, towards the end of the promotional day, there is an insufficient number of transactions within the hour to conduct a fair prize draw, the outstanding number of prizes for that day shall be drawn on the following day.

12. If the winner is using self-checkout, the self-checkout till will notify the winner immediately by a notification on the screen. If the winner is checking out at a checkout operated by an M&S employee, the M&S employee will notify the winner immediately.

Online

13. M&S will aim to retrospectively draw multiple (subject to live Promotions) winners at random per day. The winners will be drawn by a digital randomisation tool (BEAM Platform) after the specific day that the purchase was made, in order for M&S to collate the necessary online sales data. The prize will be awarded to eligible entries, drawn at random.

14. M&S will notify the winners via email within 10 (ten) working days. The email will ask if the winner wishes to receive the prize.

The Prizes

In Store

15. The winners will each receive their entire shopping basket free of charge when checking out in store. This only includes items that have been scanned prior to the customer receiving notification that they have won the prize draw (the “Instore Prize”).

16. Customers making multiple transactions may win more than once (subject to live Promotions).

Online

17. The winners will each receive a full refund for their online purchase (the "Online Prize").

18. Customers making multiple transactions may win more than once (subject to live Promotions).

General

19. BP Connect and Channel Island stores and any store that is unable to participate due to exceptional circumstances are specifically excluded from each of the Promotions.

20. For the avoidance of doubt, each of the Promotions detailed above may run in conjunction with one another.

21. The above Promotions are non-transferable, non-refundable and subject to availability. There is no cash alternative.

22. Whilst customers are able to return any damaged or faulty goods won in the In Store Promotions, as per M&S' returns policy (https://www.marksandspencer.com/c/help-and-support/returns-and-refunds#intid=footernav_returns-and-refunds) winners are only able to exchange damaged or faulty items for another item of the same category. Any exchange is at the discretion of the relevant M&S Store Manager. For the avoidance of doubt, the customer shall not be entitled to a cash refund, credit note or gift card.

23. M&S' decision is final and binding and no correspondence will be entered into regarding the outcome of the draw.

24. No responsibility will be taken for late, lost, indecipherable or misdirected entries or for any failure of communication resulting from incorrectly supplied information.

25. M&S reserves the right to check the validity of any entry and the identity of any entrant or winner and to refuse entry or refuse giving any prize if M&S reasonably considers the entry and/or winner to be in breach of the terms and conditions.

26. Prize details are correct at date of publication. M&S reserves the right to substitute any element of any prize with a prize of a similar nature and/or value should any original element of the prize become unavailable for any reason.

27. M&S reserves the right at any time in its sole discretion to cancel, modify or supersede the Promotions if it believes, in its sole discretion, that the Promotions are not capable or is likely not to be capable of being conducted fairly or as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug or unauthorised human intervention or any other cause beyond the reasonable control of M&S that could corrupt or affect the administration, security, impartiality or normal course of the Promotions

28. Winners may be required, subject to their consent, to take part in reasonable post-Promotion publicity for M&S which may include filming, photography or other recordings required by M&S or other third parties for publicity purposes and the winners agree to the use of their personal data for such purposes. This may include featuring in a photograph or video as part of the promotional activity. M&S reserves the right to use the names and general location of winners, their photograph and any recordings of them (be it audio or visual) in any publicity or promotion and M&S has the right to use such photos, videos or films in any medium and in any reasonable manner for any purpose as it may see fit.

29. The entrant agrees to assign all copyright and intellectual property developed during this Promotions exclusively to M&S.

30. Nothing in these terms and conditions shall limit in any way M&S's liability for death or personal injury caused by its negligence. Subject to that, M&S shall have no liability for any delay and/or failure to perform any obligation to the winner or other entrant that is caused by: (a) technical problems of any kind which may limit or prevent any person's participation in the Promotions; (b) any loss or damage arising from or in connection with the allocation of any prize; (c) any act or omission of any third party; or (d) any other events beyond M&S's control that may cause the Promotions to be disrupted or corrupted or may lead to loss of, or damage to, the Prize in transit to the winner.

31. If any of these terms and conditions is found by a court or regulator to be invalid or unenforceable the other provisions shall continue to apply.

32. We will do our best to resolve any problems relating to the Promotions. These Promotions shall be governed by the laws of England and Wales.

© 2023 Marks and Spencer plc.

1. Q: Can anyone join the parent hood?

A: The parent hood is for expecting parents and those with babies up to two years old.

Customers simply need to be logged into their Sparks account or sign up to Sparks to then be able to join the parent hood.

2. Q: Do I need to be a Sparks member to join the parent hood?

A: Yes, the parent hood is exclusive to Sparks members. You can sign up to Sparks and the parent hood here. M&S app users can open the app, tap "shop", then "baby" to learn more and sign up.

3. Q: How do I join and is the parent hood free?

A: Yes, it’s free to all Sparks members. You can sign up (or log in if you’re already a Sparks member) to Sparks and the parent hood here.

To join the parent hood we just need the month baby is due or their birth month and year if your little one is already here.

4. Q. What do I get when I sign up?

A: Get ready for a warm welcome to the parent hood. As a new member, you'll enjoy two fantastic offers right from the start. First, you'll receive a 10% off M&S baby grows for a whole year, a discount you can use as often as you like. Plus, treat yourself to a free slice of cake, pastry or fruit pot when you buy a hot drink, every Tuesday during our parent and baby mornings at the M&S cafés.

5. Q. Will I receive more offers after signing up?

A: Absolutely! You can look forward to a variety of monthly offers throughout your baby's first year, with even more rewards waiting for you in their second year.

6. Q: How do I sign up without an email address or the M&S app?

A: The parent hood is only for customers with an email address. This allows us to send you relevant communications and offers. You don’t need the app to join but we do recommend it for a better M&S experience.

7. Q: Why do you need my babies birth month / due month?

A: We want to send you personalized tips, tailored offers and rewards suited for your baby's current stage. By sharing this information with us, you'll receive timely updates and offers that are most relevant for you and your little one.

8. Q: What if I have a toddler?

A: Right now, the parent hood is tailored for babies up to two years old. However, keep an eye out for more offerings from M&S and our special clubs in the future.

9. Q: Can I leave the club at any point?

A: Yes of course. Simply log into your Sparks account and visit ‘My account’ or click here and select ‘leave the parent hood’. Please note that it may take up to 48 hours for your preferences to be updated. Any recent offers you've received will stay in your account until they expire.

10. Q: Will you offer any savings with partner brands or the other baby brands that you stock?

A: Yes. We're proud to partner with some of the UK's most trusted baby brands like Mamas & Papas, Piccolo and Pampers. As a member of the parent hood community, you can look forward to exclusive offers from these renowned brands.

Please note, our partner brands may differ in Northern Ireland and does not currently include Pampers.

11. Q. Why aren’t the parent and baby mornings available at my local café?

A: We're thrilled to bring our community mornings to over 200 of our M&S Cafés. We've carefully chosen cafés that are perfect for parents with lifts, baby changing facilities, highchairs and space for prams and pushchairs. If your local cafe isn't on the list, it could be that it isn’t suitable. You can find all participating locations here once you’ve signed up and click on ‘Community’.

We'll also be hosting online events as part of our parent hood community, so keep an eye out for those too.

12. Q: What happens when my baby turns two?

A: When your little one reaches their second birthday, you'll automatically graduate from the parent hood. We'll send you an email to let you know, along with a special offer to celebrate this milestone. Be sure to keep an eye out for other exciting clubs and programs from M&S in the future.

13. Q: Is this club suitable for all household types, and parent types?

A: Absolutely. Our baby club welcomes all household types. We offer valuable content and rewards for all new parents, regardless of your family structure. While a few specific offers might be geared towards birth mothers, such as nursing bras or postpartum haircare tips, most of our club is designed to support all parents and babies.

1. Introduction

‘the parent hood’ offers a unique collection of advice, inspiration and wellbeing tips for you, your baby and your family. You’ll receive offers from our food, clothing and home collections, carefully selected to help support families during the first two years of parenthood. Members of the parent hood will also be able to join online and instore events. Instore events include parent and baby mornings every Tuesday 9.30-11.30am from 3^rd September 2024 at selected M&S cafes across the UK.

Eligibility

The parent hood is open to parents or legal guardians who are expecting a baby or have a baby aged two years or under. In order to be eligible to sign up to the parent hood, you must be a Sparks member. To be eligible for Sparks, you must be a UK resident and you must be aged 18 years or over. Sparks T&Cs will apply and can be found on this page.

Activation and Registration

Eligible participants must complete the registration process online at marksandspencer.com/the-parent-hood

To register you will be asked to log into your Sparks account, or sign up to Sparks, and then sign up to the parent hood. You will need to share your baby's due month and year or their birth month and year. Upon successful registration, you will receive an email confirming activation of your parent hood account.

Your personal information obtained by us in connection with the parent hood will be used in accordance with all applicable data protection legislation and our Privacy Policy.

Rewards and Benefits of the parent hood

As a member of the parent hood you will have access to a variety of Benefits. Benefits include two welcome offers: 10% off baby grows for 12 months, and a free slice of cake, pastry or fruit pot in participating cafes every Tuesday between 9.30am and 11.30am from 3^rd September 2024 at parent & baby coffee mornings. M&S, at their sole discretion, can remove these rewards from any customer if it is deemed that their use of the benefit is excessive.

Benefits may change from time to time, they are subject to availability and if necessary, may be substituted by M&S. We reserve the right to withhold Benefits due to eligibility. All T&Cs relating to individual offers from the parent hood can be found attached to the offer in your Sparks account.

Members will be notified of all offers via email, if a parent hood member is not opted into marketing, the benefits can be found in their Sparks account. You can opt in or out of any marketing communications that we may send you by updating your preferences online at marksandspencer.com.

Leaving the parent hood

You can choose to leave the parent hood at any time. You can do this here. Please note this may take 48 hours to update.

When your baby turns two years old, you will be automatically unregistered from the parent hood and you will be notified of the end of your membership via email.

We can terminate your account immediately if at any time, you are, or we reasonably suspect you may be, acting fraudulently, criminally or are otherwise in breach of these terms.

How we may use your personal information

When signing up to the parent hood we request your babies due month and year, or birth month and year. This enables us to deliver tailored content and benefits at the right stage of your baby’s early years. If you actively choose to leave the parent hood at any time, this data will be removed from our files.

If you remain in the club and naturally rollout of the club when your baby turns two years, we will notify you via email where you can actively request that we delete your data.

Making changes to the parent hood

We can make changes to the eligibility requirements, the Benefits, and the terms of the reward scheme at any time if we believe, in our reasonable discretion, that the change is to your benefit, or is required for the continuing administration of the reward scheme. Material changes will be communicated to you via email. In the event that you are no longer eligible for the reward scheme as a result of changes made to the eligibility requirements, your account will be terminated following two months' notice of the changes. The preceding sentence will only apply where you become ineligible for the reward scheme in its entirety due to changes made to the eligibility requirements.

We reserve the right to withdraw or cancel the reward scheme at any time giving customers two months' notice of termination in writing (via email) Termination or withdrawal of the reward scheme, as well as changes to the eligibility requirements that mean you are no longer eligible for the reward scheme, These terms are correct as of August 2024, and may be updated from time to time by M&S. Current terms are available at marksandspencer.com.

How to contact us

If you have any questions about the parent hood, then please visit contact our support team here

Throughout the year, customers may be invited to participate in activities through the M&S app. These activities e.g. shopping a fixed number of times in M&S and using your Sparks card or spending a set amount in a certain department, may result in a discount or a free treat for participating customers.

In addition, customers will be able to engage with Sparks marketing campaigns from time to time that may result in the customer being awarded with a discount, free product or an M&S gift card.

Every time you use your Sparks card (or are logged into your account, if online) during a purchase, you will have a chance to receive a little treat from M&S.

The rewards are selected at random from eligible Sparks customers and vary in number and type. They could be anything, for example Percy Pigs, a box of chocolates, candles from the apothecary range, or other rewards, all to thank you for being a loyal customer.

These terms and conditions are subject to change. M&S reserves the right to cancel or amend the Sparks product giveaway promotion at any time and at its sole discretion.

Click here to see full Sparks terms and conditions.

Some customers have access to free deliveries when shopping online. There are different versions so please check which offer you have been assigned in your Sparks account. View the Terms & Conditions to find out which type of free delivery you have been given, the products which are included and how long you have to use it.

1. You must be a Sparks member in order to purchase a delivery pass. The delivery pass will be added to your Sparks account.

2. A delivery pass provides you with unlimited standard, next-day and nominated-day delivery with no minimum spend on orders placed on the M&S App or M&S.com for 12 months from the date of purchase.

3. These Delivery Pass Terms and Conditions apply in addition to the general M&S Delivery Terms and Conditions and all other Terms and Conditions available on M&S.com.

4. The delivery pass is subject to a fair use policy – it is personal only and should not be used to purchase goods for business, re-sale or wholesale purposes.

5. The delivery pass is only available for use on orders delivered to the United Kingdom.

6. Postcode exclusions and delivery service exclusions may apply, please see the general M&S Delivery Terms and Conditions. for more information.

7. A delivery pass may be used on Clothing, Homeware, Beauty, Wine by the Case and Single Bottles, Hampers and Food Gifting Products only. A delivery pass can not be used on Furniture, Made to Measure Suits, ‘Your School Uniform,’ Christmas Food to Order, Cakes for Collection, E-gift cards, Gift cards, flowers or anything purchased via Ocado.

8. M&S will use our best efforts to deliver in accordance with the delivery timescale shown at the time of purchase, however very occasionally there may be delays e.g. during busy periods or due to circumstances beyond our reasonable control. M&S will not be liable for delayed deliveries and no refund of the Delivery Pass shall be given for delayed delivery. This does not affect your statutory rights

9. Only one delivery pass can be used per Sparks membership, though you may be charged more than once if you attempt to purchase a delivery pass on a Sparks account where one is already active.

10. The delivery pass should be active on your Sparks account within 1 hour of purchase. If your delivery pass does not activate within 24 hours, please contact customer services.

11. M&S reserves the right to withdraw the delivery pass from you at any time if there is reasonable suspicion that you are abusing the fair use policy (for example, sharing the delivery pass with multiple parties). This may or may not result in you receiving a refund.

12. M&S reserves the right to discontinue the delivery pass product at any time. If M&S discontinue the offer, you will receive a pro-rata refund for the remaining months of your subscription.

13. If you delete your Sparks account whilst the delivery pass is live, the delivery pass will no longer be active and you will not receive a refund.

14. If you cancel your delivery pass within 14 days from purchase, and the delivery pass has not yet been used, you can receive a full refund by calling customer services.

15. No refund will be given if you cancel your delivery pass after 14 days from purchase.

16. A delivery pass membership can be purchased through M&S.com, the M&S iOS app, or the M&S Android app.

17. M&S reserves the right to amend these terms and conditions

£5 off Food when you spend £40 on Food and Flowers (in store only)

£5 off when you spend £40 or more on M&S food and flowers in store. Offer can only be used once in a single transaction. EXCLUDES: Beers, wines & spirits, online flowers, non-M&S branded items, formula milk, M&S Café, reduced items and online. Valid in selected UK stores (excluding Channel Islands, M&S Outlet, WHSmith high street stores, and BP Connect stores). Offer cannot be redeemed online. Offer cannot be redeemed on Christmas Food to Order. Offer cannot be redeemed on Ocado.com. Offer cannot be used in conjunction with any other offer, except colleague discount or unless expressly stated in that offer. Offer strictly non-transferable and cannot be sold or exchanged for cash or shared online or elsewhere. Offer can only be used once per customer in store until promotion ends. Subject to availability. Any refunds will take the discount into account. Marks and Spencer reserves the right to cancel the offer where there is reasonable belief or suspicion of fraud or abuse. Marks & Spencer reserves the right to reject use of this offer with reasonable cause. ©Marks and Spencer plc: Waterside House, 35 North Wharf Road, London W2 1NW.

10% off clothing, beauty and homeware (in store and online)

INCLUDES: Clothing, beauty & home. EXCLUDES: Furniture, lighting, schoolwear, M&S X Ghost, Brands at M&S, stationery, cards and wrap, Made to Order curtains, Made to Order Suits, 30% and higher % off offers, multi-buy offers, tailoring alterations, ‘Your School Uniform’ service, furniture delivery & disposal service, repairs services, name tapes, Gift Card/Vouchers, food, flowers, beers, wine & spirits, charity items, sale and clearance items. Valid in selected UK stores (excluding Channel Islands, Railway Stores, M&S Outlet, WHSmith high street stores and BP Connect stores) and online at marksandspencer.com. Any images used for illustrative purposes only. Offer cannot be used in conjunction with any other offer, except staff discount or unless expressly stated in that offer. Offer can only be used once per customer either in store or online until promotion ends. Subject to availability. Any refunds will take the discount into account. Offer cannot be redeemed on Ocado.com. Offer strictly non-transferable and cannot be sold or exchanged for cash or shared online or elsewhere. Marks & Spencer reserve the right to cancel the offer where there is reasonable belief or suspicion of fraud or abuse. Marks & Spencer reserves the right to reject use of this offer with reasonable cause. ©Marks and Spencer plc: Waterside House, 35 North Wharf Road, London W2 1NW.

Collect a stamp each time you buy a hot drink in the M&S Café with Sparks on the M&S app.

You’ll earn one stamp per hot drink. Collect six stamps to earn a free hot drink. Once you have collected six stamps, you will receive an offer to claim your seventh hot drink for free. Once you have redeemed your free hot drink you can begin collecting stamps again.

The transactions in which you earn your six stamps must be completed in full before your free hot drink will be allocated. There may be a short delay between completing your sixth hot drink purchase and receiving your free hot drink offer. Your Sparks card must be presented at time of purchase, both for acquiring stamps and when redeeming your free hot drink. You cannot receive stamps for any prior purchases.

INCLUDES: Hot drinks from the M&S Café, Marketplace and vending machines only.
EXCLUDES: coffee bars and Food Hall Coffees. Valid in selected UK stores (excluding Channel Islands, M&S Outlet, WHSmith high street stores, and BP Connect stores). Stamps cannot be earned online. Stamps cannot be earned on Ocado.com. Subject to availability.

Marks & Spencer reserves the right to reject use of this offer with reasonable cause.

©Marks and Spencer plc

Scotland stores only between 00:01, 17th July and 23:59, 17th October 2024.

Collect a stamp each time you buy a sandwich in M&S with Sparks on the M&S app.

To participate you will need to have the M&S app, the sandwich stamp card in your Sparks account and the offer activated. If you don’t already have the stamp card, you can scan the QR code in participating Scottish stores, to add it to your Sparks account. You’ll earn one (1) stamp per sandwich. Collect six (6) stamps to earn a free sandwich. Once you have collected six (6) stamps, you will receive an offer to claim your seventh (7th) sandwich for free. Once you have redeemed your free sandwich you can begin collecting stamps again.

The transactions in which you earn your six (6) stamps must be completed in full before your free sandwich will be allocated. There may be a short delay between completing your sixth (6th) sandwich purchase and receiving your free sandwich offer. Your Sparks card in the M&S app must be presented at time of purchase, both for acquiring stamps and when redeeming your free sandwich. You cannot receive stamps for any prior purchases.

For the avoidance of doubt, customers can continue to collect sandwich stamps up to 23.59 on the 17^th October 2024. Any completed sandwich stamp cards will have 28 days to be redeemed from the date the 6^th stamp is issued.

INCLUDES: All sandwich, roll and wrap products available in M&S Food stores including Moto services exclusively in Scotland.
EXCLUDES: Food to Order, M&S Café and coffee bars. M&S Outlet, WHSmith high street stores, and BP Connect stores. Stamps cannot be earned in England, Wales, Northern Ireland, online or on Ocado.com.

Marks & Spencer reserves the right to reject use of this offer with reasonable cause.

©2024 Marks and Spencer plc

About the M&S and Tom Kerridge Dine In Prize Draw

1. This promotion is being operated by Marks and Spencer plc, Waterside House, 35 North Wharf Road, London W2 1NW (“M&S”)

2. To celebrate the launch of the new Tom Kerridge and M&S Gastro Pub range. M&S have collaborated with Chef Tom Kerridge to offer Sparks customers the opportunity to enter a prize draw to win dinner for 2 (two) at Tom Kerridge’s two Michelin star Hand and Flowers in Marlow to the value of £500, hotel contribution voucher to the value of £150 and a train travel contribution voucher to the value of £200. (the "Promotion").

3. M&S will process any personal data you provide in accordance with the General Data Protection Regulation and other applicable privacy laws. For more information, see the M&S Privacy Policy by clicking here OR on our website marksandspencer.com.

The Promotion

4. The Promotion entitles Sparks customers the opportunity to enter a prize draw to win dinner for 2 (two) at Tom Kerridge’s Hand & Flowers,the only pub in the UK with two Michelin stars, located in the beautiful town of Marlow. Subject to availability.

5. This Promotion is open only to permanent UK residents who are aged 18 or over. Employees (or their relatives) of the Marks and Spencer Group of Companies (or any other company and/or agency connected with this promotion) are not permitted to participate.

6. The Promotion will be available online only, from 00:01 on 24 September 2024 to 23.59 on the 1 October 2024.

7. This Promotion cannot be used in conjunction with any other promotion or offer.

The Prize

8. The Prize Draw offers Sparks Customers the chance to win:
a. Dinner for two (2) adults (18+) at Tom Kerridge’s Hand & Flowers in Marlow.
b. A hotel voucher contribution to the value of £150.
c. A travel voucher contribution to the value of £200 issued in the form of National Rail vouchers.

9. This Prize Draw cannot be used in conjunction with any other Prize Draw or offer.

10. The prize cannot be exchanged for cash.

11. These details collectively form the “Prize”.

12. The prize does not include travel insurance and winners will be responsible for obtaining this if they wish to do so.

13. The Prize does not include additional meals or additional expenses.

14. The Prize does not include additional hotel expenses.

15. The Coach, Kerridge’s Bar and Grill London, Butcher Tap Marlow & Chelsea, Kerridge’s Fish & Chips Harrods and Shed are excluded from the prize draw.

16. Prize Draw winners will have 12 months from the date of issue to redeem their prize.

17. Any issues (excluding Hotel and Train booking and availability) pertaining to the Prize will be handled by M&S customer services.

18. Hotel and National rail vouchers will have their own expiry dates. Winners will need to use these vouchers within these expiry dates. Any vouchers that expire will not be replaced by M&S.

How to enter

19. This Prize Draw is open only to permanent UK residents who are aged 18 or over. Employees (or their relatives) of the Marks and Spencer Group of Companies (or any other company and/or agency connected with this Prize Draw) are not permitted to participate.

20. The Prize Draw will be available online only from 00:01 on the 24 September until 23:59 on the 1 October 2024.

21. To enter, Sparks Customers must simply click ‘Enter Now’ in their M&S Email newsletter to enter the draw or Click the + symbol in their Sparks hub and then click Shop the offer.

22. Only one entry will be accepted per Sparks Customer.

23. No purchase required to enter the Prize Draw.

Choosing and contacting the winners

24. Winners will be chosen at random using a digital randomisation tool within the ‘BEAM’ platform.

25. Sparks customers must have their digital identity visible and have 3^rd party cookies unblocked to ensure their entry is counted.

26. M&S will contact the winners within seven (7) business days of the Prize Draw close date via the email details in the Sparks Customer profile to advise the winners they have won.

27. Once winners are notified, they must respond to the email to formally accept the Prize within 10 days of notification. Should M&S not hear from winners within this timescale, addition winners will then be drawn. This process will continue until all prizes are fulfilled.

General

28. The Prize Draw is non-transferable, non-refundable and subject to availability. There is no cash alternative.

29. M&S' obligations are limited to making the Prize Draw available to participating Sparks customers and fulfilling the Prize. M&S shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of the Prize Draw.

30. No responsibility will be taken for late, lost, indecipherable or misdirected emails or for any failure of communication resulting from incorrectly supplied information.

31. Sparks customers must have their digital identity visible to ensure their entry is counted.

32. M&S reserves the right to check the validity of any purchase and the identity of any Sparks customer and to refuse participation in the Prize Draw if M&S reasonably considers the customer to be in breach of the terms and conditions.

33. M&S reserves the right at any time in its sole discretion to cancel, modify or supersede the Prize Draw if it believes, in its sole discretion, that the Prize Draw is not capable or is likely not to be capable of being conducted fairly or as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug or unauthorised human intervention) or any other cause beyond the reasonable control of M&S that could corrupt or affect the administration, security or normal course of the Prize Draw.

34. Nothing in these terms and conditions shall limit in any way M&S’ liability for death or personal injury caused by its negligence. Subject to that, M&S shall have no liability for any delay and/or failure to perform any obligation to the customer that is caused by: (a) technical problems of any kind which may limit or prevent any person's participation in the Prize Draw; (b) any loss or damage arising from or in connection with the allocation of the Prize Draw; (c) any act or omission of any third party; or (d) any other events beyond M&S’s control that may cause the Prize Draw to be disrupted or corrupted in any way.

35. If any of these terms and conditions are found by a court or regulator to be invalid or unenforceable the other provisions shall continue to apply.

36. We will do our best to resolve any problems relating to the Prize Draw.

37. This Prize Draw shall be governed by the laws of England and Wales.

© 2024 Marks and Spencer plc

1. The promoter is Marks and Spencer plc, Waterside House, 35 North Wharf Road, London W2 1NW ("M&S").

2. M&S will only process your personal data in line with data protection laws, including the UK General Data Protection Regulation and our Privacy Policy – available here

3. The title of this promotion is the "The 5 Days of Beauty, exclusively with Sparks". During the Promotional Period (as defined below), M&S will run a feature on the M&S app and online (the "5 Days of Beauty"). By actively participating in the 5 Days of Beauty promotion you will have the opportunity to benefit from M&S Beauty discounts (the "Promotion").

4. By opting 'in' to receive marketing when entering the Promotion, you consent to M&S contacting you by way of email in relation to the 5 Days of Beauty. Email recipients wishing to opt out or update their contact preferences can use the link at the bottom of each M&S email.

5. By entering the Promotion, you agree to the below terms and conditions, to be bound by the decisions of M&S and to receive email notifications from M&S in relation to the Promotion, subject to Clause 4 above.

6. Any imagery used in connection with the Promotion is for illustrative purposes only.

7. M&S may use push notifications, that you can enable on your mobile device, to notify you that you have a Daily Reward. Enabling push notifications on the M&S app is not a condition of entering the Promotion.

Entering and Participating in the Promotion

8. To participate you must register as a Sparks customer either online or via the M&S App, and you will need to be signed into your Sparks account online or via the M&S app. The M&S app can be downloaded from the "App Store" or "Google Play".

9. No proof of purchase is required by Sparks customers to participate in the Promotion.

10. The Promotion is open only to permanent UK residents who are aged 18 or over and members of M&S Sparks, including M&S colleagues. M&S may require you to provide proof that you are eligible to enter the Promotion.

11. The Promotion will run from 00:01 on 29 August 2024 to 23:59 on 2 September 2024 (the "Promotional Period") inclusive.

12. On each day during the Promotional Period, M&S will make available a M&S Beauty discount for redemption by Sparks customers. Only one offer will be made available per day during the Promotional Period per Sparks customer. The offer is available to access until 23:59 on each day of the Promotion via the online Sparks account, after which point it will become inaccessible. Customers using the M&S app have an extra 24 hours to access each offer. All offers will expire at 23:59 on the 18 September 2024.

13. When Sparks customers open the 'door' each day to reveal the offer, the offer will automatically be added to the customers 'added offers' tab in the M&S app or online Sparks account.

14. New Sparks customers joining between the 29 August 2024 and the 2 September 2024 will have access to the Promotion and offer on the day they join Sparks. Customers who download and use the M&S app will also be able to access the previous day's Daily Reward. Access to the previous day's Daily Reward is limited to app participants only and will only work up until the 2 September 2024. Participants can switch to using the app at any point during the Promotion.

15. M&S Beauty discounts, can only be used towards future purchases at M&S stores in the United Kingdom, online at www.marksandspencer.com and via the M&S app. Once an offer has lapsed it will disappear from the 'offers added' tab on your M&S app or online Sparks account. Individual terms and conditions apply to each offer.

Exclusions

16. The Promotion is not open to agents, or any third party directly associated with the administration of the Promotion.

General

17. The M&S Beauty discounts are non-transferable, non-refundable and subject to availability. There is no cash alternative.

18. M&S reserves the right to replace the M&S Beauty discounts with an alternative discount of a similar nature and/or value if circumstance beyond M&S' control makes it necessary to do so. Details of the discounts are correct at the date of publication.

19. M&S reserves the right to check the validity and the identity of any participant or to refuse redemption of a M&S Beauty discount if M&S reasonably considers the participant to be in breach of the terms and conditions.

20. M&S reserves the right at any time in its sole discretion to cancel, modify or supersede the Promotion if it believes, in its sole discretion, that the Promotion is not capable or is likely not to be capable of being conducted as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug or unauthorised human intervention) or any other cause beyond the reasonable control of M&S that could corrupt or affect the administration, security, or normal course of the Promotion.

21. Screenshots, copies, pictures or prints of the M&S Beauty discount offers will not be accepted. Evidence of the M&S Beauty discount must be shown within the M&S app or online.

22. Nothing in these terms and conditions shall limit in any way M&S's liability for death or personal injury caused by its negligence. Subject to that, M&S shall have no liability for any delay and/or failure to perform any obligation to entrants that is caused by: (a) technical problems of any kind which may limit or prevent any person's participation in the Promotion; (b) any loss or damage arising from or in connection with the allocation of the M&S Beauty discount(s); (c) any act or omission of any third party; or (d) any other events beyond M&S's control that may cause the Promotion to be disrupted or may lead to the M&S Beauty discount(s) being revoked.

23. If any of these terms and conditions is found by a court or regulator to be invalid or unenforceable the other provisions shall continue to apply.

24. We will do our best to resolve any problems relating to the Promotion. This Promotion shall be governed by the laws of England and Wales.

© 2024 Marks and Spencer plc

About the Colin The Caterpillar™ backpack Promotion

1. This promotion is being operated by Marks and Spencer plc, Waterside House, 35 North Wharf Road, London W2 1NW (“M&S”) and the National Trust (Enterprises) Limited, Heelis, Kemble Drive, Swindon, Wiltshire SN2 2NA ("National Trust").

2. M&S have collaborated with the National Trust to offer Sparks Customers the opportunity to receive a 50% discount on standard admission to participating National Trust property when they purchase a promotional Colin The Caterpillar™ backpack (the "Promotion").

3. M&S will process any personal data you provide in accordance with the General Data Protection Regulation and other applicable privacy laws. For more information, see the M&S Privacy Policy by clicking here OR on our website marksandspencer.com.

4. By accepting the Promotion and purchasing the Colin The Caterpillar™ backpack (UPC 29392209) and scanning your Sparks at the checkout, you agree to the below terms and conditions and to receive email notifications from M&S in relation to the Promotion. You can update your marketing preferences in the ‘My Account’ section of the M&S App or online at any time.

The Promotion

5. This Promotion is open only to permanent UK residents who are aged 18 years or over. Employees (or their relatives) of the Marks and Spencer Group of Companies (or any other company and/or agency connected with this promotion) are permitted to participate.

6. The Promotion will be available instore only from 00:01 on the 2^nd April 2024 until 23:59 on 6^th September 2024, subject to availability.

7. The Promotion gives Sparks Customers the opportunity to receive a 50% discount on standard admission to a participating National Trust property when they purchase a promotional Colin The Caterpillar™ backpack. The 50% off admission offer is applicable to a maximum of two (2) adults and maximum of three (3) children (aged 5-17 years inclusive). Additional adults or children will be charged at the full admission rate. Children under five (5) years visit free.

8. Customers must scan their Sparks at the checkout when purchasing the Colin The Caterpillar™ (UPC 29392209) in order to qualify for the Promotion. On doing so, the National Trust 50% off admission offer will be automatically added to your Sparks account (visible on the App or online). Qualifying customers will also be sent a notification email to let them know the offer has been added to their Sparks account. You will need to be opted in to M&S marketing communications to receive this email.

9. To use the offer, customers must access their Sparks account online or via the M&S app and click the button on the offer. This will take the customer to the National Trust’s ticketing website (‘DigiTickets’), where the customer will be asked to fill in a form to receive their voucher.

10. This Promotion cannot be used in conjunction with any other promotion or offer.

11. By redeeming the Promotion on the National Trust website, you consent to M&S and the National Trust sharing your Sparks number between them.

Using your National Trust discount offer

12. The validity period of the 50% discount offer is from 00:01 on 8^th April 2024 to 23:59 on the 15^th September 2024, excluding all bank holidays and bank holiday weekends, during advertised opening hours (see https://www.nationaltrust.org.uk ).

13. The purchase of one (1) Colin The Caterpillar™ backpack (UPC 29392209), using Sparks enables one (1) discount voucher to be downloaded only.

14. The 50% discount voucher can be used once only against standard admission tickets at participating National Trust properties. At venues where advanced booking is required, present both the booking confirmation and the 50% discount voucher to guarantee entry. Without the voucher, you will not receive discounted entry and will be charged the full admission price.

15. National Trust properties excluded from the promotion are listed here: https://www.nationaltrust.org.uk/services/help-centre/places-which-are-exempt-from-admission-promotions Sparks Customers should check the excluded properties in advance of travelling as the full admission price will be charged at a property excluded from the Promotion.

16. This 50% discount voucher can only be used one (1) time, against eligible standard admission tickets at participating National Trust properties.

17. This voucher can be used against tickets for a maximum of two (2) adults and maximum three (3) children (aged 5-17 years inclusive).

18. Additional adults or children will be charged at the full admission rate and under children under five (5) years old visit for free.

19. The offer can be used against standard adult, child and family admission tickets only. National Trust membership, group tickets, Gift Aid tickets, chargeable event tickets, and car park charges are excluded from this offer.

20. The offer cannot be used at places with special admission agreements, such as English Heritage (including Stonehenge and Housesteads Fort) or National Trust for Scotland.

21. Without proof of the Sparks discount voucher, the offer cannot be redeemed and all paying visitors will be charged the full admission price.

22. Some National Trust properties require booking in advance of the visit date, please check the property’s website prior to visiting to check whether this is the case with your chosen property and to book tickets. At these properties, without a booking we cannot guarantee entry.

a. How to book at a bookable property:

i. Visit the participating property’s website, click ‘Book a Visit’.

ii. Select your tickets.

iii. Click ‘Select your session’.

iv. Choose your visit date during the redemption period.

v. Choose your session time and click ‘Book’.

vi. Click ‘Go to Basket’.

vii. Enter discount code COLIN50 in the discount code box and click ‘Apply’.

viii. If your basket includes the correct tickets during the redemption period the discount will be applied.

ix. Click ‘Checkout’ to complete the transaction. Once completed you will receive a confirmation email.

x. Bring along both your booking confirmation and the 50% discount voucher. Present these to the National Trust team member on arrival. If printed, the 50% voucher must be surrendered.

b. Without both the booking confirmation and the Sparks discount voucher the National Trust cannot guarantee entry and you will be charged the full admission price.

General

23. By clicking on the link contained within your Sparks e-mail/Hub/App you acknowledge that this will re-direct you to a third-party website. M&S has no control over the availability or content of the National Trust's website and accepts no liability or responsibility for any loss or damage that may arise from your use of the National Trust's website.

24. You acknowledge that the National Trust may have separate privacy and cookie policies. M&S does not accept any responsibility or liability for such privacy and/or cookies policies and it is your responsibility to check such privacy and/or cookies policies before submitting any personal data on the National Trust's website.

25. The National Trust's website may contain links to other sites and resources provided by other third parties. M&S has no control over the availability or content of such other third party sites and resources and accepts no responsibility or liability for them or for any loss or damage that may arise from your use of other third party sites or third party resources.

26. You acknowledge that any admission ticket purchase made in connection with the Promotion will be made on the National Trust’s ticketing website and that the end-to-end sale and purchase will be between you and the National Trust. You acknowledge that the National Trust will process all card transactions in accordance with its own terms and conditions, which are contained on the National Trust confirmation email. M&S has no involvement in the sale and purchase of admission tickets made in connection with the Promotion or in the processing of any card transactions with the National Trust and M&S does not accept any responsibility or liability for any loss or damage that may arise from any purchase made through the National Trust's website in connection with the Promotion. For the avoidance of doubt, M&S does not take ownership or responsibility for any products or services to be supplied by the National Trust to you.

27. You acknowledge that the National Trust will manage all customer service enquiries, including any ticketing enquiries. The National Trust will manage all and any returns and refunds. Full details of the National Trust's terms and conditions can be found on the National Trust's confirmation email. For the avoidance of doubt, M&S has no involvement in any customer services enquiries (with the exception of the Colin the Caterpillar backpack), including any ticketing enquiries and/or any returns and refunds and M&S does not accept any responsibility or liability for any loss or damage that may arise from any customer enquiries, including any ticketing enquires and/or returns and refunds.

28. The Promotion is non-transferable, non-refundable and subject to availability. M&S makes no guarantee or representation as to the National Trust’s availability of the tickets available as part of the Promotion. There is no cash alternative.

29. M&S' obligations are limited to making the Promotion available to participating Sparks customers. M&S shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of the Promotion or any failure or inability of a customer to take advantage of the Promotion for any reason.

30. No responsibility will be taken for late, lost, indecipherable or misdirected emails or for any failure of communication resulting from incorrectly supplied information.

31. M&S reserves the right to check the validity of any purchase and the identity of any Sparks customer and to refuse participation in the Promotion if M&S reasonably considers the customer to be in breach of the terms and conditions.

32. M&S reserves the right at any time in its sole discretion to cancel, modify or supersede the Promotion if it believes, in its sole discretion, that the Promotion is not capable or is likely not to be capable of being conducted fairly or as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug or unauthorised human intervention) or any other cause beyond the reasonable control of M&S that could corrupt or affect the administration, security or normal course of the Promotion.

33. Nothing in these terms and conditions shall limit in any way M&S’ liability for death or personal injury caused by its negligence. Subject to that, M&S shall have no liability for any delay and/or failure to perform any obligation to the customer that is caused by: (a) technical problems of any kind which may limit or prevent any person's participation in the Promotion; (b) any loss or damage arising from or in connection with the allocation of the Promotion; (c) any act or omission of any third party; or (d) any other events beyond M&S’s control that may cause the Promotion to be disrupted or corrupted in any way.

34. If any of these terms and conditions are found by a court or regulator to be invalid or unenforceable the other provisions shall continue to apply.

35. We will do our best to resolve any problems relating to the Promotion, except in relation to availability, performance or discounts offered, which are the responsibility of the National Trust.

36. This Promotion shall be governed by the laws of England and Wales.

© 2024 Marks and Spencer plc

For M&S credit cardholders, earn 1 rewards point for every £1 spent in M&S and 1 rewards point for every £5 spent elsewhere. You need at least 200 rewards points in order to receive an rewards voucher. Your rewards vouchers are usually sent in February, May, August and November.

If you have subscribed to M&S Club Rewards, earn 3 rewards point for every £1 spent in M&S, 1 rewards point for every £5 spent elsewhere and 3 rewards points for every £1 spent abroad (on purchases made in the local currency - fees apply).

M&S Club Rewards is exclusively available to M&S Credit Cardholders for just £10 a month. If you do not hold an M&S Credit Card, you will need to successfully apply for one before you can open M&S Club Rewards. Credit is subject to status. T&Cs apply. (Representative 23.9% APR Variable).

As an M&S Bank cardholder you earn rewards points every time you spend. Those rewards points turn into M&S vouchers ready for you to treat yourself in M&S stores or online up to four times a year. And, if you really love M&S, you can enjoy even more rewards by subscribing to M&S Club Rewards for just £10 a month where you can receive M&S gifts, treats and vouchers throughout the year.

Free next-day delivery applies to marksandspencer.com purchases, excluding: food, flowers, hampers, wine, furniture and any items on sale.

Set up your M&S.com account

To enable your benefit, you’ll need to set up an MS.com account; it can take up to six working days for your next-day delivery benefit to be enabled.

If you’ve set up your M&S.com account, it’s been more than six working days and your next-day delivery benefit isn’t applied automatically at check-out, please contact our service team. In the meantime, don’t forget to check your Welcome Pack for one-time codes.

Check your Welcome Pack

Within your Welcome Pack, we’ve sent you two one-time codes to use in the six working days between being approved for Club Rewards, setting up your M&S.com account and the benefit being applied to your account.

Using your one-time codes

Enter your one-time code into the promotion code section at the point of payment. Once the code has been added it’s considered to be used, so adding anything else to your basket after this will mean you’ll need to use another code.